Here you will find the relevant information and forms to complete for the event.

If you have any questions, please contact the Senior Event Coordinator Francesca Dalan

E: francesca.dalan@informa.com T: 02 9080 4343

Please ensure you read each section within this manual to ensure you meet the required deadlines.

We look forward to working with you in making this a successful event!


  1. Pass registration – Friday, 5 November 2021 (registration form will be sent to you directly.)
  2. WHS Contractors – Friday, 5 November 2021
  3. Public Liability Insurance – Friday, 5 November 2021
  4. Logo and Profile – Friday, 5 November 2021

Please send details to francesca.dalan@informa.com



If you have not already sent us your logo and company profile, please provide the following:

  • EPS company logo – ASAP
  • PDF Digital Company Profile/brochure by Friday, 5 November 2021.

Please submit your company profile to francesca.dalan@informa.com by return.



Informa will be in contact directly to organise the Delegate/Exhibitor registrations which were included in your contract.

If you wish to order additional exhibitor or delegate passes, please contact Francesca Dalan directly.



Melbourne Convention & Exhibition Centre
1 Convention Centre Place, South Wharf, VIC, 3006
Ph: 03 9235 8000

Exhibition Room: Auditorium Foyer
Conference Room: Clarendon Auditorium



Exhibitors must not exceed their allocated space. Please be sure to check that your stand will fit within your space.

The following is provided for all stands free of charge:

  • 1 x trestle table (1.8m X 0.76m)
  • 2 x chairs
  • 1 x power supply

All adapters and extension cables must be provided by the exhibitor. Informa/ Melbourne Convention & Exhibition Centre will not be able to provide these on site.

All exhibitors must ensure their testing and tagging of electrical equipment is up to date prior to arriving for bump in.



Complimentary wireless internet will be provided for all exhibitors. If you require a fixed line connection, please contact the venue directly: DJ Ploughman, E: dploughman@mcec.com.au, P: 03 9235 8921



As part of Informa’s Company Policy please click the below link and fill in the online form to Exhibit;


Please complete this by Friday, 5 November 2021.



Please be advised that you are responsible for ensuring that any equipment or materials brought by yourselves are covered by your own insurance. You should have Public Liability Insurance** to cover your attendance at the event. Please send this through to us by Friday, 5 November 2021.

**It is an Informa Group policy that all exhibitors provide their own Public Liability Insurance for a minimum of AUD $10 million, valid for the event duration. If an exhibitor is unable to provide their own, they can purchase temporary cover under Informa Australia for the duration of the event, at a cost of AUD $200 + GST.



Exhibition Bump In
From 7:00am – 8:00am on Friday 26 November 2021

Exhibition Bump Out
After lunch (timing TBC but approx. 2pm) on Friday 26 November 2021

*Please note that these times may change, you will be informed closer to the event if this is the case.

All exhibitors will need to be completely packed up and out of the exhibitions space by 5pm on Friday 26 November 2021.



It is your responsibility to book your courier for both delivery AND collection.

Materials can be sent to the hotel no earlier than Tuesday, 23 November 2021

Please use the delivery label for ALL items being delivered. It is important you use the attached label as it is clearly marked with details for the event. If you choose to use your own label, items may be lost in the receiving dock at the venue.

All goods must be covered by proper customs documents – please mention it is a temporary exportation to avoid paying more taxes than expected. The hotel will not pay any taxes/duties etc and will not accept any underpaid charges.

Remember – it is your responsibility to arrange for items to be picked up at the end of the event – items must be collected by the end of Friday 26 November 2021. You must book the courier and ensure that your items are clearly labelled with your company name and the return address. Items left after this time will be disposed of. Please use the return label and print enough to apply one per item.



If you are sponsoring any additional items such as bags, lanyards, or any other items, Francesca Dalan will be in contact with you directly.



To arrange accommodation please go to our website – www.ageinnovation.com.au

We encourage you to book early to avoid disappointment.

Informa does not have a third-party hotel booking agency representing this event aside from the above links. If you are contacted to book accommodation by any agency, this is not recommended as they are unknown to Informa.



Full vaccination against Covid-19 is required for all in-person attendees.

To ensure the maximum safety of our audiences, Informa requires all in-person participants (speakers, delegates, partners, sponsors, exhibitors, suppliers) to have received two (2) doses of a Covid-19 vaccine to gain access to the physical event. For those unvaccinated or partially vaccinated, we encourage you to participate in the event virtually.

This is an important measure to keep our community members safe who have not yet been able to get vaccinated or who are unable to get vaccinated. We hope it will also help infuse confidence and alleviate concerns that some may still have about attending an event in person.

To review Informa’s Health & Safety, visit our website here.


SPAM WARNING: List broking companies sometimes email exhibitors claiming to have attendee data. This is false and we advise you to delete this as it is spam.

SUPPLIER CALLS & EMAILS: Our official suppliers are detailed within this exhibitor manual. These suppliers may contact you directly to confirm your requirements for this event.  You may experience other contractors pitching you for your busines and advising you they are the preferred contractor, however, unless the company is included in the service providers list, then they are providing false information.